Frequently Asked Questions

Here are the answers to some frequently asked questions. If these answers don't help please call us or drop us an email.

Contracting Questions

Are you able to assist with design?

Our surveyors and contracts managers can give guidance on how to get the best from your car park. We can advise how to make the most of your space, that said we are not designers nor do we provide drawings. You would need to seek advice from a competent person/company for drawings. (Architect/Designer)

Are you linked with the Highways Agency?

No, Hi-Way Services Ltd is a completely independent private company. We are completely separate from the Highways Agency. There are a number of companies in this industry with a similar name to ours.

I own a private road, is there any legislation I need to adhere to?

No, on private property the design / size, etc. of the road markings is at the discretion of the land owner.

What are the standard dimensions of a standard parking bay?

A standard parking bay is 4.8m x 2.4m

Can you apply line markings to a wet surface?

No, line markings require a dry an clean surface to enable them to adhere correctly.

Can you apply thermoplastic to concrete?

Yes, although thermoplastic is designed to adhere to bitumous surface with the applicaiton of a tack coat pimer first thermoplastic can be applied to a tampered concrete but does not perform as well as it does on tarmac. Other options for concrete can be paint or MMA line marking products.

Can line markings be applied to block paving?

Yes, thermoplastic (with tack coat primer), MMA and Paint can be applied to block paving. How ever, the following points need to be considered: Due to the natural movement in block paving Thermoplastic & MMA will crack in the joints an may delaminate from the surface of the blocks. We strongly suggest to not apply line markings to block paving during the wet winter months (October - March). Most block paved areas sit on a bed of sand, this substrate will hold moisture. Although the surface of the block may appear to be dry, the application of a lining material will cause a capillary action drawing the moisture to the surface of the block cause the line marking to fail and delaminate.

Can you apply thermoplastic internally?

No, thermoplastic is best suited to external bitumous surfaces. If applied internally the thermoplastic line marking will turn black as it is not exposed to the natural elements (rain).

Do you work Nationwide?

For a large job/contract yes, for smaller works we normally suggest you speak to a more local contractor to your site, as they would be far more competitive on price.

What is the best suited line marking for internally power floated concrete?

Power floated concrete can be a difficult surface to gain adhesion to as it is so smooth and has no key. We would normally apply an etch primer coat followed by a paint line follwed by a sealer top coat. If the customers budget allows we would also advise you surface prepare via captive shot to proivde a key to the surface.


What's the difference between thermoplastic and paint?

Thermoplastic is a plastic material which is heated until it is molten and applied to a bituminous road surface. When it comes into contact with the road surface it cools and hardens to form a long lasting marking. Paint is applied cold using an airless spraying machine. It is traditionally used indoors in car parks, warehouses etc and on concrete or paved surfaces.

What is the difference between permanent pothole repair and instant road repair?

Instant Road Repair 6mm is used for footways/cyclepaths Instand Road Repair 10mm is used for highways Permanent Pothole Repair has a graded aggregate, which ranges from 6mm, to 3mm, to dust. This is best used for smaller, uneven potholes and for surface defects. We would recommend this for anyone who has not previously repaired a pothole.

Do I need to used the Cold Joint Sealer?

Yes, using the sealer (SCJ) will guarantee against water getting into the pothole and will ensure the repair is permanent.

How much pothole repair will I need to buy?

The amount of pothole repair needed will depend on the size of the pothole. You can use our product calculator to work this out if you know the size, including depth, of the repair required.

Do you export?

No, we are only able to delivery to UK addresses. Please note, there may be additional charges for delivery to Scottish Highlands and Northern Ireland.

When can I expect to receive my order?

Usually goods are dispatched the same day, subject to stock levels but this is not guaranteed, because of this, we give 3-5 workings days for delivery. Some items, such as pre-formed letters/numbers, etc. need to be made to order. We recommend allowing 5-7 days when ordering these items.

Do you offer any discounts for bulk purchases?

Discounts may be available for certain products, such as permanent pothole repair. Please email your requirements to or and we will be happy to provide our best quotation.

What forms of payment do you accept?

We accept all major debit /credit cards. We also accept bacs, cheques and PayPal. To open an account please contact our Head Office.

Can I collect my order?

Yes, please call the head office 24 hours before collecting so we can make sure we have it in stock.


How do I return an item?

Please contact our head office within the first 7 days of receiving the receipt. Our team will then be able to refund or swap the product. Please note that you may need to send photos of the products to ensure there's no damaged to the items.

Are there any extra cost for exchanges or returns?

Yes. There's a restocking and delivery charge.

What happens if an item is broken?

Please email or with photos of the items that have been damaged. Any damaged items needs to be reported within 48 hours of receiving the goods.